There is such a story. The vice-president of a company had lived in the Hilton Hotel. In the morning when he opened the door, the boy standing in the end of the corridor, came and said hello to him. What made him feel strange, not manners of the server. He was surprised that the server is called by name. In his career as a journey of several years when he accommodated in other hotels, there has never been a waiter who could speak to a guest.
It turned out that Hilton need ground personnel must always remember the name of the client for each piece they serve so they can provide a more attentive. When he takes the elevator to the first floor, the server there was also able to call by name, who made him feel very unexpected, so that the server explained, because someone phoned Upstairs we to say that you have descended.
When the breakfast, the waiter brought him a snack. He asked, "What is the red thing in the center of the dish" The boy took a look and then drew back, providing an answer. Then he asked what was the black thing next to the red thing. The server s advance to have a look, then stepped back to meet again.
Why did she take a step back? It turned out she did to avoid getting saliva on breakfast in the guest.
Such a story, we can see that this is not a coincidence for the Hilton hotel in the world to become the largest chain. Details such as memory each guest to serve you and to answer questions backwards to avoid saliva falling on the breakfast guests, reveal the quality of a large international hotel. For those who can afford to welcome the Hilton, they seem to not care about the high price of the room, but the details of these services, and reflects the quality. Hilton did, so it is successful.
